The Web Support Program is free to all Grade Machine users. The following support options are included with the Web Support Program:

Web Support (http://support.mistycity.com)
Misty City's award-winning Support Website is the cornerstone of Misty City Software's support program. The 24x7 website provides the perfect forum for technical staff to proactively address issues affecting customers and makes it easier for customers to use Misty City Software's products successfully. The Misty City Support Website won an award as one of the ten best web support sites of 2001 from the Association of Support Professionals.

Weekly Hot Items
A listing of hot items specific to the product you are using is sent out automatically on a weekly basis. These hot items are created and prioritized by our Support Analysts and KnowledgeBase Coordinators, who identify items that are current or anticipated prominent issues. This list also includes urgent items or information we feel is important to our customers, including software updates. Each of the items in the email links back to the Support Website for a full description and resolution.