Misty City's Advantage Support Program offers every school in your district direct access to all types of support, including toll-free telephone support. Continued support and updates to software investments have proven to be critical to the long-term success of any student information system. Your staff can begin calling our 1-800 help-line number from the moment the product is shipped.

With this model of support, the staff of each school can use the Internet to solve their Grade Machine support issues. They can also telephone Misty City Software directly to consult the trained support staff available to help solve their problems.

Advantage Support includes:

Telephone Support
Our toll-free telephone support is available between the hours of 9:00 A.M. and 5:00 P.M. Pacific Standard Time, Monday to Friday. Advantage Support customers will receive priority access to the Misty City support analysts.

Web Support (http://support.mistycity.com)
Misty City's award-winning Support Website is the cornerstone of Misty City Software's support program. The 24x7 website provides the perfect forum for technical staff to proactively address issues affecting customers and makes it easier for customers to use Misty City Software's products successfully. The Misty City Support Website won an award as one of the ten best web support sites of 2001 from the Association of Support Professionals.

Email Access to Support Analysts (Web Forms)
Customers with Advantage Support can email Misty City Support Analysts using Misty City web forms. A support analyst will then respond by either telephone or email.

Software Updates
Customers with the Advantage Support Program will receive upgrades to Grade Machine for free. This means your school and district will always have latest available Grade Machine technology.

Weekly Hot Items
A listing of hot items specific to the product you are using is sent out automatically on a weekly basis. These hot items are created and prioritized by our Support Analysts and KnowledgeBase Coordinators, who identify items that are current or anticipated prominent issues. This list also includes urgent items or information we feel is important to our customers, including software updates. Each of the items in the email links back to the Support Website for a full description and resolution.

Advantage Support is available to both individual teachers and sites (schools and districts).

To purchase a Grade Machine Single-User Advantage Support Program. ($30.00 USD) online with a credit card, click here.

To purchase Advantage Support for a school or district please call 1-800-795-0049 ext. 228 for more information.