If
you have a question about how to use Grade Machine, you can use
the our award-winning support website (http://support.mistycity.com).
If you, your school, or your district has purchased Advantage
Support, you may also call your designated 1-800 toll-free number
for support, or use the Email A Tech form located on our support
website.
About
Misty City Technical Support
Misty City Software has carefully crafted a wide range of
support services to help ensure districts, schools, and teachers
receive the highest value from their investment in Grade Machine.
As soon as Grade Machine is shipped, personnel can begin accessing
the variety of support services available. These support options
include:
Advantage
Support Program
Misty
City's Advantage Support Program offers customers direct access
to all types of support, including toll-free telephone support.
Your staff can begin calling our 1-800 help line number from the
moment the product is shipped. Advantage support also features
free upgrades to new versions of Grade Machine. Continued support
and updates to software investments have proven to be critical
to the long-term success of any student information system.
With
this model of support, the staff of each school can use the Internet
to solve their problems. They can also telephone Misty City Software
directly to consult the trained support staff available to help
solve their problems.
The
Advantage Support Program is available to schools and districts,
as well as individual teachers. For more details click
here.
Web
Support Program
The
Web Support Program is free to all users of Grade Machine. The
Web Support Program includes access to award-winning Web
Support, and weekly Hot Items. For more details on the Web
Support Program, click here.
Misty City Support 
